(4.8) Overall Rating
Reviews
United Solar Electric
Here's what our satisfied customers are saying...
Gary R
REPLY FROM THE BUSINESS
Hi Gary, thank you so much for your thoughtful review! We're thrilled to hear your system is performing even better than expected and that you had a great experience with our team. We appreciate your patience with the inspection process and are so happy to see you're already seeing major savings. Welcome to the United Solar family!
Perry S
They installed the solar Pv on our house and the work is great. they are very responsive with service calls
REPLY FROM THE BUSINESS
Hi Perry, thank you for taking the time to share your experience with us. We are thrilled that everything went well and that you are enjoying your new solar. Welcome to the United Solar Electric family!
J Peter B
Excellent response and ease of initial sizing. Would have been 5 stars, except they mis-wired the batteries initially.
REPLY FROM THE BUSINESS
Hello Peter, thank you for taking the time to share your experience and feedback! I am glad that our service teams were able to identify and resolve the battery issue. Thank you for trusting us with your Solar Journey, and enjoy your new system!
Jay C
The process from dates to installation went very well for me. The sales person was able to answer to any of my questions and concerns. I spoke with a few other solar companies and felt comfortable going with United Solar. The installation just took two days and have been very happy after one year of production.
REPLY FROM THE BUSINESS
Hello Jay, thank you for taking the time to share your experience! We’re so glad to hear that our team was able to address your questions and concerns and that you felt confident choosing us after exploring your options. It’s wonderful to know that the installation process was quick and seamless and that your system has been performing well after a year. Thank you for trusting us with your solar journey!
Rick L
After reviewing and consulting with about 5 solar companies, I chose United Solar Electric and I'm glad I did. From the proposed design, engineering review and installation, everything went smoothly. They even found me a good deal with the financing. It was a pleasant, stress free experience. I highly recommend this company.
REPLY FROM THE BUSINESS
Hello Rick, Thank you for sharing your experience! We’re so glad we could make your journey to solar simple and stress-free. It was a pleasure working with you, and we truly appreciate your kind recommendation. Welcome to the United Solar Electric family!
Lisa S
We have installed solar on two homes now and met the United solar team when they were subs installing on our first house. We liked them so much better we just hired them to install solar and batteries at our new house. From start to finish excellent service and quality of product and install.
REPLY FROM THE BUSINESS
Hi Lisa, thank you for the kind words. We are happy to hear about your experiences with our team and hope you are enjoying the new solar system!
Ed B
I purchased a new home this year with an existing solar system. After moving in, I wanted to set up the system monitoring but was having issues. I contacted the company that installed the system multiple times, but they never reached out to try to help with my system. United Solar Electric made the process of transferring my system’s ownership very easy. When I spoke with the office staff, they guided me through what information I needed and the steps to follow. After I provided the staff with the required information and followed their guidance, the office staff seamlessly transferred everything into my name, and the monitoring was reconnected after being down since 2020. I highly recommend United Solar Electric's service work, and I will be a return customer for any future system additions!
Ameneh B
Great customer service highly recommend to anyone got the job done in one day!!
Paul C
I had a great experience getting my solar system from United Solar Electric. From sales to installation and turning on the service, the entire process was executed according to the schedule outlined in the contract. Everything went smoothly. The project was scheduled to be completed in three months and was finished two weeks early. It's working without a hitch. Shoutout to some people I worked with the most at USE: Sales: Angel Ortiz Angel was a great guy to work with. He was patient in helping me understand how solar works and what competing options were available. He helped me find the right size solar system for my needs. His pricing was also competitive. Most importantly, I really appreciated that there was one go-to person that I could get all my questions answered before I buy. Project Manager: Anahi Ortiz Anahi managed my installation. She communicated with me regularly to keep me updated on our progress. Everything went smoothly and on time, from the evaluation, installation, inspection, permits, touch-ups, to the final turn-on. Every target date was met on time, and there was never a moment when I felt lost or unable to find someone to help. Evaluation/Installation Team and Inspection/Turn-on The installation looks good. I didn't see any visible damage to my house. The installation team installed the equipment as I had instructed. For example: (1) they kept the electric conduits away from the skylights to avoid future skylight maintenance that could damage the solar system if they were too close, (2) they installed the batteries on two wall studs instead of one for stronger support, and (3) they made the conduits more aesthetically pleasing by using more straight lines with minimal steps. Areas of Improvement: The battery outer shell cases had multiple scratches along the edges and on the front side. They were probably laid on the concrete ground and dragged or kicked while the main batteries were installed or during inspection. While the product is outside the house and I won't notice the cosmetic blemishes, I still wish that they could look impeccable, especially considering the cost.
REPLY FROM THE BUSINESS
Hello Paul, thank you for your review! We strive to provide the best service and truly appreciate your feedback. We hope you enjoy your new solar system!
Yan M
United Solar recently installed our rooftop solar system. They did a good job: project management was efficient, the team was responsive and professional. They addressed all the issues and requests in the timely manner. The installation team was friendly and knowledgeable. It took longer than expected, but the team addressed all the issues. The system works well.
REPLY FROM THE BUSINESS
Hi Yan, thank you for your review! We look forward to many years of your system working for you!
Delivered solar electric as promised. 1) Electric Power production has exceeded expectations. 2) United Solar Electric staff professional, respectful of our property and its lasting appearance. 3) PG&E electric bill has been zero since Solar system turned on. 4) Monthly saving is projected to pay for the system in less than 8 years. Only hurdle we encountered was getting Contra Costa County Fire Department inspections/approval done in a timely manner.